Policy
Returns and cancellations
Not published yet
This policy has not been written. It has to be drafted and signed off before we trade, and we would rather show you nothing than show you wording that turns out not to be what we actually do.
What it will cover
- Your statutory right to cancel a distance purchase, and the period it runs for
- How to cancel, and the model cancellation form
- Who pays return carriage on a heavy item
- How quickly a refund is made once goods are back
- Made-to-measure and cut-to-size doors, where the statutory right may not apply
- Faulty or damaged goods, which are handled separately from a change of mind
Governed by the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, the Consumer Rights Act 2015. Final wording is the owner's solicitor's to settle — [NEEDS HUMAN SIGN-OFF].
If you need to know where we stand on this before it is published, ask us and we will tell you directly.